Please read carefully as purchase of tickets is, by default, accepting our terms and conditions.
Bookings and payment
Confirmation will only be made by email. Upon final payment you will receive confirmation of payment and details of your tour itinerary. If you do not receive a confirmation email within 48 hours of payment please contact East Sussex and Kent Bespoke Tours. We do not accept liability for incorrect email and contact details if you do not receive confirmation.
Cancellations and Refunds
We do not offer refunds if you cancel your tour, however, the booking can be transferred to another person if you are unable to attend. Please inform us of this as soon as possible. Deposits are non-refundable after 48 hours of payment. If you are running late and miss the pick-up we are unable to offer a refund. In the unlikely event East Sussex and Kent Bespoke Tours needs to cancel a tour for any reason, the option of an alternative tour/date or full refund will be made.
Changes to Itinerary
We reserve the right to make certain changes to the itinerary if necessary, but we will endeavour not to make too may changes to a scheduled tour. If this is necessary we will substitute with an alternative of comparable monetary value. We reserve the right to cancel or change a tour in the event of circumstances beyond our control. This includes outbreaks of contagious diseases and unexpected closures of scheduled destinations.
We reserve the right to increase or decrease the cost of our tours at any time. Pick-up and drop-off times are approximate and dependent on traffic.
As we cannot control the weather all tours will go ahead come rain or shine!
There is no travel insurance included in the tour prices. We accept no responsibility for any injuries or loss incurred to you during one of our tours. We take no responsibility for any theft, loss or damage to personal items during a tour.
Your obligations and responsibilities
It is your responsibility to arrive in good time at the pick-up location for your tour as we cannot be held responsible for you missing a tour, and no refund will be issued.
We will not be responsible for any loss or damage to the property of any of our suppliers. Should such an event occur you will need to settle up any costs directly with the owners.
If you do not comply with staff members and become violent or cause upset to staff and fellow attendees we reserve the right to remove you and not allow you to continue the tour. In this case you will not be eligible to any refund or compensation, but will be liable to pay any costs incurred by your behaviour. We cannot accept liability for the behaviour of others. As a result of unacceptable behaviour any damage to the vehicle internally or externally will be paid in full by you. No food or alcoholic drinks are to be consumed in the vehicle.
We are obliged to comply with the Challenge 25 scheme, therefore for some, it may be necessary to carry some form of ID.
We advise that participants should be physically fit enough to be able to get in and out of the minibus unaided and walk on rough terrain in the vineyards and other places. We regret that we do not have wheelchair accessibility on the minibus.
Any dietary requirements, allergies or medical requirements must be advised to us in writing a minimum of 7 days in advance of departure so that we can try and accommodate them although we cannot guarantee this. We take no responsibility where advice has not been received 7 days prior to departure. We do not accept any responsibility for any food or drink allergies or illnesses that affect you whilst on the tour.
We may take photos/videos during our tours for use on our website and social media. If you do not wish to participate in this please inform us at the start of the tour.
Only guide dogs are permitted on the tours as many of our vineyards have livestock nearby, we are in a big sheep farming area!
We can accommodate children on some of our tours, however the ones visiting vineyards and breweries might not be suitable for under 18’s.
In the very unlikely event that you wish to make a complaint please speak to Helen during the tour who will endeavour to deal with the complaint at the time. If the matter can’t be resolved at the time you can submit a complaint via email within 30 days of your tour so that it can be investigated.
We sincerely hope that you thoroughly enjoy your tour and please leave us a good review and recommendation!