Bookings and payment

All bookings are to be paid in full at time of booking and are non-refundable, if for any reason we are unable to take you on a specific tour we will either transfer to another tour or reschedule to another date. If you wish to change a booking to another date a fee of £35 will be charged to cover costs already made to our suppliers.

Changes to Itinerary

We reserve the right to make certain changes to the itinerary if necessary, but  we will endeavour not to make too may changes to a scheduled tour.

Insurance

There is no travel insurance included in the tour prices.

We accept no responsibility for any injuries or loss incurred to you during one of our tours. We take no responsibility for any theft, loss or damage to personal items during a tour.

Dogs

Only guide dogs are permitted on the tours as many of our vineyards have livestock nearby, we are in a big sheep farming area!

Children

We can accommodate children on some of our tours, however the ones visiting vineyards and breweries would not be suitable for under 18’s.

Your obligations and responsibilities

We will not be responsible for any loss or damage to the property of any of our suppliers. Should such an event occur you will need to settle up any costs directly with the owners.

Complaints

In the very unlikely event that you wish to make a complaint please speak to Helen during the tour who will endeavour to deal with the complaint at the time. If the matter can’t be resolved at the time you can submit a complaint via email within 30 days of your tour so that it can be investigated.